Refund policy
Returns & Exchanges
Our policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we can’t offer a refund or exchange.
To be eligible:
- Items must be unused, in original condition
- Must include original packaging and tags attached
Please note:
- Original shipping costs are non-refundable
How to request a return:
Contact us with your order details and reason for return. Once reviewed, we’ll confirm whether your request is approved and provide return instructions.
Who covers return postage?
Customers are responsible for return shipping costs. We strongly recommend using a tracked or insured service, as we can’t take responsibility for items lost or damaged in transit.
How do refunds work?
Once your return is received and inspected, we’ll email you to confirm:
- Receipt of your item
- Whether your refund has been approved
If approved, your refund will be processed to your original payment method within 28 days.
Can I exchange an item?
Exchanges are available if your item arrives damaged or defective. If you need to exchange for another reason, get in touch and we’ll try to help.
Can I return sale items?
Unfortunately, sale items are non-refundable and cannot be exchanged.